Frequently asked questions

No. A broad sweep only needs your product — confirm it and we listen across every source and every product area, then surface whatever is loudest. It takes two steps.

When you already know what you're chasing — churn, an onboarding drop-off, a feature gap. A pointed search adds your question and a focus area, and shapes the whole run around them.

Yes. Choose "Track a release" when you start, or click "New loop for a release" on the Loop page. It costs 4 credits and includes an immediate baseline check, then each later check is 2 credits. It's our most specific search, so name the release the way users would and wait until it's been out for a week or two — brand-new or vaguely named releases often come back empty.

Just a product name or URL. If you have a question you want answered — for example "why do trial users stall during setup?" — choose a pointed search and the wizard asks a couple more prompts.

Most runs finish in 60 to 90 seconds. A pointed search is usually under a minute, while an expansive broad sweep scanning all 16 channels can take 2 to 3 minutes to capture, filter spam, and group signals into clear themes.

No. Lysnd.io reads public sources, so there is nothing to authorise beyond creating your own account.

Sixteen channels in every run: Reddit, X / Twitter, Hacker News, Product Hunt, G2, Capterra & GetApp, Trustpilot, Quora, Stack Overflow, GitHub Issues, community forums, YouTube, the App Store, Google Play, Steam and the open web.

Yes. Unlocking a learning reveals every source link behind it, grouped by platform.

Your answers in the wizard become a product identity that anchors every search and filters out competitor and generic category chatter.

We prioritize the last six months. Nothing older than a year ever appears in a run — when a product's recent conversation is thin, we reach back through the full 12 months to fill the gap, and never past it. Loops re-listen on the cadence you choose, so what you see keeps up with what people are saying now.

Yes. After you ship, the Loop re-listens for conversation about the update itself on a cadence you pick — daily, weekly, or monthly, at 2 credits per check. Every check lands on a plain outcome: praise captured, no change, or new opportunity, with dated, cited evidence you can take to leadership. Loops pause automatically if credits run out.

No. Every new account starts with 5 free credits — enough for a pointed search (2 credits) or a broad sweep (3) — and you can claim 3 more by following Lysnd on LinkedIn. After that, a pointed search costs 2 credits and a broad sweep costs 3, plus 1 credit to unlock a learning's detail and sources and 2 to build a plan (3 for a Golden Opportunity).

1 credit to unlock a learning's detail and sources (2 for a Golden Opportunity), and 2 credits to build a plan from an opportunity (3 for a Golden Opportunity).

No. Monthly plan credits roll over into your balance each billing period, and top-up credits never expire.

No. All sales are final, and we do not refund partially used billing periods, downgraded plans or unused credits. You keep access until the end of the period you paid for, and you can cancel at any time.

Yes, on the monthly Product Squad and Product Org plans. Accounts support admins, who can manage projects and billing, and members, who can research and plan. Starter accounts are solo.

Yes. The balance belongs to the account, not to an individual login.

Email support@lysnd.io and we'll take it from there. Your workspace data is deleted within 30 days of closure, and backups are cleared within 90 days — the timelines set out in our Privacy Policy.